Argument: Patients don’t want to use telemedicine services

Advocates for telemedicine policy that includes mid-level providers will likely face opposition.  Three likely arguments will be: (1) patients aren’t interested in telemedicine, (2) telemedicine should not be allowed replace in-person visits and (3) if telemedicine policy does change, there is no need to include mid-level providers.  Below is a sample evidence-based response to the first argument.

Argument:  Patients don’t want to use telemedicine services

Response: Telemedicine patients have reported good acceptance rates and satisfaction with the technologies and treatment via telemedicine has been proven to be efficacious (Whitten, 2007).  Additionally, a recent Price Waterhouse Cooper Study found that 50% of people surveyed stated that they “would seek healthcare through online consultations” and that “email consultations were the most preferred method”, followed by “Webcam/video consultations (Thompson et al, 2011).”

Thompson, M., Isgur, B., & Foong, S. (2011) Focusing on Healthcare Value, Price WaterHouse Cooper, Retrieved from

Whitten, P. & Buis, L. (2007) Private Payer Reimbursement for Telemedicine Services in the United States, Telemedicine and e-Health, Vol. 13, DOI: 10.1089/tmj.2006.0028

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