Roles and Responsibilities

No two telehealth programs are exactly alike. Most are designed to meet needs based on factors such as geography, demographics, and medical specialties. This often means their operating structures are very different.

To determine how a telehealth program will operate within your organization, begin by identifying who will perform central tasks. These roles must fit within the workflow and structural hierarchy of your organization, and the person who initiates a component of the program may be different from the person who maintains it. Start by assigning names to these roles:

  • Administrative champion
  • Clinical champion
  • Day-to-day operations manager
  • Remote (patient) site coordinator
  • Patient care/clinical services coordinator

You will also need to consider the physical location of your telehealth operations. You may decide to integrate them with on-site services to consolidate functions, or you may choose to create a more autonomous department.

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