UMTRC – You Can Lead A Horse To Water, But What If They Don’t Know How To Drink?: Customer Technical Support In Virtual Care

Webinar · · 11:00 AM – 12:00 PM CT

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HOSTED BY UPPER MIDWEST TELEHEALTH RESOURCE CENTER

Speaker Ally Hunter, Virtual Care Consultant for Henry Ford Health System, recently joined the Virtual Care team back in April 2020. She serves as a strategic advisor and partner to project champions, driving implementation efforts and supporting adoption efforts. With telemedicine becoming a standard offering to patients, customer technical support is vital to the long-term adoption and success of virtual visits. Digital literacy levels vary among our customers. This spectrum of technology knowledge and comfortability impacts both the patient/caregiver and provider experience with virtual care. Learning Objectives include:

  1. Introduction to technical customer communication/education/support
  2. Provide a strategy template and considerations for customer technical support (both inbound/outbound)
  3. Provide real life customer support journey through the eyes of an integrated Health System; overview of where we have been, where we are now, and where we’re going

Partner Telehealth Resource Centers

Center for Connected Health Policy Telehealth Technology Assessment Resource Center Northeast Telehealth Resource Center Mid-Atlantic Telehealth Resource Center Heartland Telehealth Resource Center
Pacific Basin Telehealth Resource Center California Telehealth Resource Center Northwest Regional Telehealth Resource Center Southeast Telehealth Resource Center Southwest Telehealth Resource Center
Texas and Louisiana Telehealth Resource Center Telehealth Training Center Upper Midwest Telehealth Resource Center