Resources

Implementation Checklist

535.8 KB

Overview: Key Issues in Specialty Consultation Services

2.1 MB

Quick Start Guide: Mental Health Focus

April 2, 2020

1.8 MB

Quick Start Guide: Primary Care & FQHC/RCH Focus

Updated March 27, 2020

7.4 MB

Telligen-gpTRAC Program Startup Guide

Guide developed by Telligen and gpTRAC in 2014

1.5 MB

AMA Telemedicine in Practice

An overview of telehealth, implementation resources

ama-assn.org

CTRC's telehealth course finder

The California Telehealth Resource Center maintains an ever expanding list of telehealth focused training courses. CTRC remains unbiased, and this list is unvetted. If you’re considering any of these trainings, please be sure to conduct your own research.

caltrc.org

Iowa Billing Guide

Latest update: 2/28/26

803.5 KB

Minnesota Billing Guide

Latest update: 2/28/26

805.5 KB

Nebraska Billing Guide

Latest update: 2/28/26

784.8 KB

North Dakota Billing Guide

Latest update: 2/28/26

746.9 KB

South Dakota Billing Guide

Latest update: 2/28/26

841.3 KB

Wisconsin Billing Guide

Latest update: 2/28/26

721.6 KB

IT Director Interview Questions

Interview questions to ask a potential IT Director/Manager

354.5 KB

Job Description - Program Manager & Clinical Coordinator

A sample job description for a Program Manager/Clinical Coordinator

47.5 KB

Job Description - Site Coordinator

A sample job description for a Site Coordinator

701.0 KB

RN Telepresenter Competency Checklist

things the telepresenter must be able to do to facilitate a telehealth appointment

441.9 KB

Sample Patient Consent Forms (4)

Variations on patient consent forms for telehealth services

375.9 KB

Sample Patient Telehealth Evaluation Forms (2)

Sample forms for patients to rate telehealth services

276.4 KB

Sample Telehealth Consent form - SPANISH

Formulario de consentimiento del paciente para los servicios de telemedicina

15.3 KB

Consent Requirements (PDF)

243.2 KB

Consent Requirements (Word)

218.6 KB

Credentialing Requirements (PDF)

281.3 KB

Credentialing Requirements (Word)

221.7 KB

Documentation Requirements (PDF)

226.4 KB

Documentation Requirements (Word)

214.4 KB

Knowledge and Skills in Provision of Telehealth Services (PDF)

229.2 KB

Knowledge and Skills in Provision of Telehealth Services (Word)

218.5 KB

Reimbursement Requirements (PDF)

272.3 KB

Reimbursement Requirements (Word)

224.0 KB

Site Requirements (PDF)

260.5 KB

Site Requirements (Word)

226.4 KB

Technology Requirements (PDF)

240.5 KB

Technology Requirements (Word)

223.3 KB

Consent Requirements (PDF)

239.5 KB

Consent Requirements (Word)

220.2 KB

Credentialing Requirements (PDF)

283.0 KB

Credentialing Requirements (Word)

223.4 KB

Distant Site Requirements (PDF)

229.3 KB

Distant Site Requirements (Word)

223.2 KB

Documentation Requirements (PDF)

224.2 KB

Documentation Requirements (Word)

215.6 KB

Knowledge and Skills in Provision of Telehealth Services (PDF)

218.3 KB

Knowledge and Skills in Provision of Telehealth Services (Word)

217.8 KB

Originating Site Requirements (PDF)

208.2 KB

Originating Site Requirements (Word)

219.0 KB

Technology Requirements (PDF)

242.7 KB

Technology Requirements (Word)

225.3 KB

Consent Requirements (PDF)

228.0 KB

Consent Requirements (Word)

218.7 KB

Credentialing Requirements (PDF)

280.7 KB

Credentialing Requirements (Word)

222.2 KB

Documentation Requirements (PDF)

226.3 KB

Documentation Requirements (Word)

214.3 KB

Knowledge and Skills in Provision of Telehealth Services (PDF)

233.3 KB

Knowledge and Skills in Provision of Telehealth Services (Word)

218.8 KB

Reimbursement Requirements (PDF)

277.4 KB

Reimbursement Requirements (Word)

225.4 KB

Site Requirements (PDF)

263.6 KB

Site Requirements (Word)

227.4 KB

Technology Requirements (PDF)

240.6 KB

Technology Requirements (Word)

224.6 KB

Consent Requirements (PDF)

255.1 KB

Consent Requirements (Word)

220.2 KB

Credentialing Requirements (PDF)

285.0 KB

Credentialing Requirements (Word)

222.9 KB

Distant Site Requirements (PDF)

238.2 KB

Distant Site Requirements (Word)

225.4 KB

Documentation Requirements (PDF)

221.7 KB

Documentation Requirements (Word)

214.9 KB

Knowledge and Skills in Provision of Telehealth Services (PDF)

236.1 KB

Knowledge and Skills in Provision of Telehealth Services (Word)

222.1 KB

Originating Site Requirements (PDF)

221.0 KB

Originating Site Requirements (Word)

216.3 KB

Technology Requirements (PDF)

242.0 KB

Technology Requirements (Word)

225.6 KB

Consent Requirements (PDF)

238.4 KB

Consent Requirements (Word)

220.1 KB

Credentialing Requirement (PDF)

283.1 KB

Credentialing Requirements (Word)

223.2 KB

Distant Site Requirements (PDF)

225.0 KB

Distant Site Requirements (Word)

223.3 KB

Documentation Requirements (PDF)

221.2 KB

Documentation Requirements (Word)

216.3 KB

Knowledge and Skills in Provision of Telehealth Services (PDF)

219.4 KB

Knowledge and Skills in Provision of Telehealth Services (Word)

218.4 KB

Reimbursement Requirements (PDF)

258.6 KB

Reimbursement Requirements (Word)

223.7 KB

Technology Requirements (PDF)

241.9 KB

Technology Requirements (Word)

224.6 KB

FQHC-RHC Policy & Procedure Example - Technology

Sample P&P document for Telehealth Technology in FQHCs and RHCs

242.0 KB

MLN Guidance for FQHCs - 2022

205.4 KB

Center for Connected Health Policy

cchpca.org

Health Center Resource Clearinghouse

healthcenterinfo.org

Are you a patient looking to use telehealth?

Here are the basics you need to know!

272.6 KB

What to Expect From a Telehealth Visit

This video is from the Hawaii State Health Department.

youtube.com

AARP’s Telehealth Center

This site contains many helpful patient resources about how to use telehealth.

aarp.org

C2C telehealth toolkit

Patients can find out the types of care they can receive through telehealth, how to prepare for an appointment, what to expect during a visit, and more.The toolkit is available in these languages: English, Arabic, Chinese, Haitian Creole, Korean, Russian, Spanish, Vietnamese

cms.gov

CMS Coverage to Care (C2C) program

Coverage to Care (C2C) is an initiative, developed by the Centers for Medicare & Medicaid Services, to help you understand your health coverage and connect to primary care and the preventive services that are right for you, so you can live a long and healthy life. We understand health insurance can be a bit overwhelming and confusing at first, however there are many ways you can make the most of it.

cms.gov

CHW Fact Sheet

Information on how community health workers (CHWs) can use telehealth to deliver community based services

1.2 MB

Caring for New York’s School Children - The Potential of Telehealth

9.5 MB

Chronic Care Management Toolkit

648.7 KB

Flyer: New Telehealth Leader

404.2 KB

OT Infographic

1.4 MB

Occupational Therapy Toolkit

378.5 KB

Patient Experience Infographic

376.7 KB

RPM Infographic

137.0 KB

SUMMARY: Guidance on Nondiscrimination in Telehealth

Download the file to access the hyperlinks

124.6 KB

Tele-Nutrition Fact Sheet

Provides information on using telehealth technologies to provide nutritional counseling

305.9 KB

Tele-RPM Toolkit

878.4 KB

Tele-Rehab Toolkit

765.4 KB

Telehealth Implementation Guide for West Virginia School-Based and Community Sites

656.4 KB

Telehealth for Home Care Providers

417.6 KB

APA's Telepsychiatry Toolkit

The American Psychiatric Association has developed this toolkit as an evolving resource for members who want to learn about the various aspects of telepsychiatry, including clinical, training, and policy considerations. As new topics emerge, more resources and information will be added to this toolkit.

psychiatry.org

Emergency Broadband Benefit Data Tool

This interactive data tool shows 2021 Emergency Broadband Benefit (EBB) Program enrollment statistics by county and state

fcc.gov

FCC Telehealth Program Data Tool

This interactive data tool shows FCC Telehealth Program Round 1 and Round 2 award information by city, state, and telehealth resource center (TRC) region

datastudio.google.com

Medicare Data Tool

This interactive data tool shows Medicare telehealth utilization by year, state, provider specialty, and provider type from 2015-2020

datastudio.google.com

Medicare Data Tool: 2019-2020 Change

This interactive data tool shows the change in Medicare telehealth utilization from 2019 to 2020

datastudio.google.com

Am I Rural?

This is another tool to determine if you are considered "rural" by various measurement standards

ruralhealthinfo.org

Federal Grant Locater

This is a link from HRSA to help you determine your eligibility to apply for various funding opportunities.

grants.gov

Listing of Funding Opportunities

This listing is provided and maintained by the Rural Health Information Hub. Please know there are likely other opportunities with other funders and this listing should not be considered as complete.

ruralhealthinfo.org

Rural Health Grants Eligibility Analyzer

Often funders will require an applicant to be located in a rural area. This tool will help you determine if you meet that qualification.

data.hrsa.gov

Telebehavioral Health - Law Enforcement-Pennington County

youtube.com

Telebehavioral Health Services - A Patient's Perspective

youtube.com

Telebehavioral Health Services - Behavior Management Systems

youtube.com

Telebehavioral Health Services - Community Health Center of the Black Hills, Rapid City, SD

youtube.com

Telebehavioral Health Services - Horizon Health-Elk Point

youtube.com

Telebehavioral Health Services - Winner - Southern Plains Community Mental Health Center

youtube.com

Podcast: Using telehealth to positively impact patient experience

Also, listen to this podcast from gpTRAC's Jonathan Neufeld for tips for how to best inform your patients about what to expect for their telehealth visit. All staff at the hospital should understand what the virtual patient expectation is and what they can do on their end to improve satisfaction and population health.

ruralcenter.org

gpTRAC YouTube Channel

Click here for more video resources, including recordings of past webinars.

youtube.com

American Telemedicine Association (ATA)

The leading international resource and advocate for telemedicine, promoting access to medical care for consumers and providers via telecommunications technology.

americantelemed.org

Center for Connected Health Policy

The CCHP is the national TRC for telehealth policy. It produces many resources for monitoring and understanding telehealth policy, both at the state and federal levels. It's semi-annual 50-state summary of telehealth policies is the go-to resource for many in the telehealth world.

cchpca.org

Center for Telehealth and eHealth Law

Providing vital support to the telehealth community on legal and regulatory issues and topics such as: physician/nurse licensure; credentialing and privileging; Medicare and Medicaid reimbursement; and private insurance payment policies.

ctel.org

Federal Telehealth Website (telehealth.hhs.gov)

HHS.gov containts telehealth resources for patients as well as providers (including policy changes during covid and billing resources).

telehealth.hhs.gov

Health Center Clearinghouse

The Health Center Clearinghouse is a repository of resources for Community Health Centers/FQHCs.

healthcenterinfo.org

NETRC Telehealth Library

Comprised of thousands of resources, the Northeast Telehealth Resource Center provides extensive information and educational materials around telehealth and telemedicine. Through keyword searching and filtering, you can seek out the information you are looking for that pertain to this specific region as well as across the nation.

telehealthresourcecenter.org

National Association of Community Health Centers

NACHC is the only national organization dedicated exclusively to expanding healthcare access for America’s medically underserved through the community-based health center model.

nachc.org

National Consortium of Telehealth Resource Centers

The National Consortium of Telehealth Resource Centers (NCTRC) is dedicated to building sustainable telehealth programs and improving health outcomes for rural and underserved communities.

telehealthresourcecenters.org

National Organization of State Offices of Rural Health

Created to promote a healthy rural America through state and community leadership, the National Organization of State Office of Rural Health help individual rural communities build healthcare delivery systems.

nosorh.org

Nevada Interprofessional Healthy Aging Council (NIHAN) telehealth site

NIHAN provides resources for older adults, their families, and their caregivers. Their page on telehealth provides educational resources for senior patients.

nihan.care

Rural Health Information Hub

Health and human services information for rural America.

ruralhealthinfo.org

Telehealth Technology Assessment Center (TTAC)

The National Telehealth Technology Assessment Center aims to create better-informed consumers of telehealth technology. By offering a variety of free services in the area of telehealth technology assessment, TTAC aims to become the place for answers to questions about selecting appropriate technologies for your telehealth program.

telehealthtechnology.org